Yahaal App

Terms & Condition

Ratification of the Agreement


* To be a member of the App or website of Yahaal.com, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for Yahaal.com. By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of Yahaal.com.

* You are responsible for making all arrangements necessary for you to have access to the App/website. You are also responsible for ensuring that all persons who access the App/website through your Internet connection are aware of these App/website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and Yahaal.com, without limitation or qualification. The term “you” or “You” shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the App/site. Yahaal.com reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the App/sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.

The terms and conditions apply to Yahaal.com website and its associated applications on iPhone, iPad, Android, and mobile site platforms.


Description of the Services

Yahaal.com allows its members who ratify the agreement to order from shops online.

Yahaal.com provides a way for you to communicate your orders to delivery shops displayed on this website.

Yahaal provides you with an easy way to deliver your orders to you or to the stores/centers that are displayed on the website/application on the network.

The purpose of this application/website is to provide a simple and convenient service to customers and link them to stores/centers that serve and meet their favorite desires in an easy and quick way, in addition to products and goods.

We have created the website/application to be a comprehensive electronic complex of goods and services. Yahaal is a commercial website/online channel for receiving customer requests through the Internet and following them up until they are completed.


Yahaal App/website does not interfere in any way in the production, manufacturing or preparation of any product that is displayed on the site or application, nor does it interfere in any way in the services provided by the stores/centers that display their services or products on the application in terms of The quality of the service, commodity, or product provided, its quality, and its results for the customer. What this online market offers to users is only the ability to search and find the products and services provided by the companies participating in the site/application. These companies are solely responsible for compliance with the laws, regulations, regulations, standards and standards applied in the country, such as those related to the safety of goods and services.

However, it is important for users to understand that Yahaal does not, in any way, independently confirm the approval or commitment of the companies’ products, components, or quality of any products or services, or that the company producing the good, supplying it, or providing the service adheres to the laws and regulations in force in the country, as these The responsibility lies with the company participating with us alone. Buyers must review the information provided by stores/companies on the site for goods or services or requested by buyers directly from them in terms of the quality and reliability of the store/company, as well as its compliance with applicable laws and regulations.


Yahaal does not guarantee in any way the quality or level of any good or service, or that the goods and services are not compatible with applicable laws and regulations, nor does it guarantee that the list of goods and services displayed on the site matches what is actually provided to users.

Moreover, the store/product may promise that the product is made according to special standards such as “organic” standards, “macrobiotics”, or special sensitivity standards such as “nut-free”, “gluten-free” or “lactose-free”. However, Yahaal does not independently verify or verify these representations.


Yahaal Company will not be obligated or responsible for any goods or services provided that are unsanitary, cause injury or are unacceptable to buyers, or that do not meet buyers’ expectations in any way.

Buyers are solely responsible for ensuring that their delivery addresses or data are correct, and Yahaal will not have any liability or responsibility for any incorrect addresses or data related to the customer.


How to make an order and how it is processed


When you select an order from the list of goods or services available on the website or application, you can submit your order by clicking the “Place Order” button. Please note that it is important that you review the information you enter and correct any errors before clicking the “Place Order” button, since when you click this entry errors cannot be corrected. When we receive your order, Yahaal will start processing the order and we will send a message on the final page stating that your order has been received and sent successfully. When you make an unauthorized payment, you will be returned to the previous page on the site and we will not be obligated to provide any services.


Order Cancelation


You have the right to cancel the order before it is received by you.

Although every effort is made to ensure that prices and descriptions are maintained correct, we reserve the right to cancel any order containing incorrect information.

Yahaal Company reserves the right to cancel any order before or after acceptance, and we will inform you immediately of any mentioned cancellation.


Membership system for Yahaal

Any Yahaal member receives a “user name” and a “password” determined by the member himself. The “Username” is personal and limited to the member alone, and the same “User Name” cannot be given to two different members. The “password” is known to the user alone. The user can change the password at any time. It is also the user’s sole responsibility to choose and protect the password. Yahaal is not responsible for any problems that may arise from the use of the password. Yahaal informs the user about the offers that take place in his area and from which the user can benefit through electronic messages.

Yahaal does not share user information with other companies, and the phone number, name, address, and data related to your order may be shared with delivery representatives and companies providing services related to your order only, in order to provide a fast and correct service. In order for the user to benefit from Yahaal services that require membership in Yahaal, the user must enter his username and password. This process is called “logging in” to Yahaal.


When using the Site/App, you warrant that any personal information provided by you is true, accurate, valid and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your membership information on the Site or by contacting us. You agree not to impersonate any other person or entity or use a false name or a name that you are not authorized to use.

You are not permitted to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.


Member passwords must be kept strictly confidential at all times and must not be shared or disclosed to any other person. You are responsible for all activities and requests that occur or are made through your membership. If you become aware or suspect that someone knows your password, then you should contact us immediately.


You may not use the Site for any illegal or unauthorized purpose, including without limitation:


·      Distribute any unlawful, defamatory, abusive, threatening, harmful, obscene or objectionable material to the site.


·      Sending materials that constitute a violation of the law, religions, beliefs, doctrines, or morals, and would result in civil liability or otherwise violate any laws, regulations, regulations, or practices.

·      Interfere with any person’s use or enjoyment of the Site.

·      Causing damage to the site, impeding or reducing the operation of this site, or attempting to gain unauthorized access to this site or to the networks connected to it, through hacking, deception, or any other similar means.

·      We expect each device to hold only one client account. In such cases, the Customer may be permitted to use the Service but will not be able to enjoy the Promotions.


Responsibilities of the member:


While using the Yahaal website/application, the member accepts and acknowledges the following:

·      The information contained in the registration form is correct, provided that this information is required, and that the member is solely responsible for any losses that may arise from any incorrect information or insufficient information (for example, forgetting the password), and in such cases his membership will be terminated.

·      The member is solely responsible for all ideas, opinions, and personal data that he mentions while using the Yahaal website/application and is also responsible for all files that are uploaded to Yahaal and personal information sent, and that Yahaal will not be responsible in any way for those files, or for access. To any services provided through Yahaal that are unauthorized or in any way other than those specified by Yahaal, and not to change the software in any way, and to compensate Yahaal for all material and moral losses in the event of the member’s failure to comply with the above-mentioned articles. Yahaal will not be responsible for any damages that may arise from reading data belonging to any members by any unauthorized individuals. The member must not send any messages that are threatening, immoral, racist, or contrary to the laws of Kuwait and international agreements. Any correspondence addresses or pseudonyms must not be in violation of regulations, public morals, good conduct and laws. He is committed not to harass and/or threaten other users, or any of Yahaal customer service employees, not to act in a way that affects the use of the services by other users, and not to send, print, distribute or circulate any immoral, inappropriate, or illegal materials. Or information that may cause damage to the names of any persons or institutions, or advertising, selling, or offering to sell any products or services, Or participate in any harmful actions such as scanning, competition or chain letters, and not to send any information or programs that may lead to damage to the information or software on other users’ devices. All records or materials obtained by using the Yahaal website/application are subject to the user’s consent, and the user will be fully responsible for any damage or loss of information or any other resulting losses to the user’s computer, and the user has no right to claim compensation for any losses arising. About using the website/application, he is also committed not to use the website or application for any commercial or advertising purposes without obtaining Yahaal approval.


Yahaal may monitor all systems at any time or continuously.

Yahaal may use its system for commercial purposes.

Do not send any information by e-mail that is legally prohibited or distribute any messages whose sending is not approved, such as chain mail messages, malware, etc., and do not record or misuse any personal information belonging to others. The member himself is responsible for all types of actions that are carried out under the name “user”. Members must pay the previously requested service fees upon delivery of the products, otherwise the products will not be delivered to customers. Not to access the site or services using a third party account/registration without the express consent of the account holder, not to use the site for illegal purposes, not to commit any illegal actions on the site or with regard to the content on the site, and not to use the site to carry out any commercial activities other than use. authorized by Yahaal, and not to copy any content, including but not limited to the content of store lists and third party reviews, for republication in print or online, Not to create store reviews or record any entries for the benefit of or with any commercial or other purpose or purpose that is not consistent in good faith with the purpose of creating the site, and not to attempt to gain unauthorized access to other people’s computer systems from or through the site, and not to interfere with the use of the site. Another person or other parties to the site, and not to upload or transmit viruses or other harmful, disruptive or destructive files, Not to disrupt, interfere with or even cause damage to or violate the security of the Site, or any services, software or hardware associated with the system, accounts, passwords, servers or networks connected to the Site or accessed through the Sites or associated or linked sites (including This includes those belonging to our store partners. All users who are minors in the place where they reside (generally under 18 years of age) must obtain permission from their guardian, and they are directly supervised by their guardian or father/mother when using the site. If you are a minor, your guardian/parent must read and agree to this agreement before you use the website.

The credit or prepaid cards that the customer uses to pay through the electronic payment gateway on the Yahaal website or applications must belong to the customer himself. If the card is owned by another person, the customer must use it legally with the approval of the card owner.


Visitor material and conduct

Other than personal information, which is covered in Yahaal privacy policy, any materials you send or post on this website will be considered non-confidential and non-personal. Yahaal will not have any obligations with respect to these materials. Yahaal and any person we designate will be free to copy, correct, distribute, incorporate, or otherwise use these materials and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting, uploading, or sending to or from the website any of the following materials:

·      Violate any applicable local, national or international law.

·      Illegal or fraudulent.

·      It amounts to unauthorized advertising or contains viruses or any other harmful programs.

·      You may not misuse the Site (including by hacking)

·      Any comments or feedback made by the User on the Site must not:

·      Contain any defamatory, obscene or infringing material.

·      Promotes violence or discrimination.

·      Violate someone else’s intellectual property rights.

·      breach any legal duty towards a third party (such as a duty of confidentiality).

·      Promotes illegal activity or invades another’s privacy.

·      Give the impression that it comes from us or is used to impersonate another person or provide false information about your relationship with another person.

·      The prohibited actions mentioned in the above paragraphs are not exhaustive. You will compensate Yahaal for all expenses and damages you incur as a result of your violation of any of these restrictions.

·      Yahaal will fully cooperate with any law enforcement authorities or court decisions that request or direct us to declare the identity or location of any person who publishes any materials in violation of the above-mentioned paragraphs.


Prohibited activities


You may not access or use the site for any purpose other than that which is provided by Yahaal. The site is for the personal use of users only and may not be used in connection with any commercial interests except those that have been specifically approved or approved by Yahaal. If the User commits any prohibited activities, the Company has the right to suspend, block or terminate the User’s membership and prevent his access to the Service. Prohibited activities include but are not limited to the following:

·      Criminal or tortious activity, including pornography, fraud, trafficking in obscene materials, drug trafficking, gambling, harassment, stalking, spamming, copyright infringement, patent infringement or theft of trade secrets.

·      Advertising or luring any person to buy or sell any products or services, unless authorized by Yahaal.

·      Systematic retrieval of data or other content from a website to create or author, directly or indirectly, a collection, compilation, database, or directory without any written permission from Yahaal.

·      Make any unauthorized use of Yahaal services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email.

·      Participate in any unauthorized formulation or link it to the site.

·      Sending chain letters or unwanted e-mail to other users.

·      Using any information obtained from the website in order to contact, advertise, solicit or sell to any user without his prior explicit consent.

·      Participating in any automatic use of the system, such as sending texts to add friends, sending notes or messages, or using any data mining tools or other data collection and extraction tools.

·      Interfering with, disrupting, or creating an undue burden on the site or the networks or services connected to the site.

·      Trying to impersonate another person or user.

·      Using someone else’s username.

·      Sell or otherwise transfer your data.

·      Using any information obtained from the site in order to harass, abuse or harm another person.

·      Using the Yahaal website/application as part of any effort to compete with Yahaal or provide services as a service bureau.

·      Decipher, decompile, disassemble or reverse engineer any of the software comprising or forming a part of the Site.

·      Attempting to bypass any site measures designed to prevent or restrict access to the site or any part of the site.

·      Harassing, harassing, intimidating or threatening Yahaal Company through any means of communication or to any employees or agents affiliated with Yahaal Company or those participating in providing any part of Yahaal services.

·      Displaying an advertisement or accepting payments or anything of value from a third party in exchange for performing any commercial activity on or through the site on behalf of that person, such as publishing blogs or bulletins for a commercial purpose.

·      Delete the copyright or other proprietary rights notice from any contribution or content on Yahaal.

·      Using the website in any manner inconsistent with any and all applicable laws and regulations.

·      Any suspicion of illegal operations on the Yahaal website and applications.


Authority of Yahaal


Yahaal may temporarily suspend or completely stop operating the system at any time.

Yahaal will not have any responsibilities towards Yahaal members or any third party due to the temporary suspension or complete cessation of the operation of the system.

The user name and password will be displayed and approved after filling out the form that will be presented to customers by Yahaal. Yahaal may prevent its customers who have filled out the form data or communicated with the site, even though they have passwords, from obtaining a new password or from using their passwords for an indefinite period of time; If Yahaal deems it necessary.

Yahaal does not guarantee that its services will be provided on time in a safe and complete manner, that the results that will be obtained from the services will be correct and reliable, and that the quality of the services will live up to expectations, as Yahaal role is limited to notifying the store of the customer’s requests.

Yahaal has the right to delete and delete all or some of the files and messages that are submitted by members while using the services for some time, during the periods deemed appropriate by Yahaal. Yahaal will not be responsible for support and deletion procedures.

Yahaal has the property and copyright rights arising from the ownership of information, documents, software, designs, graphics, etc., which it produces itself and/or purchases from abroad.

Yahaal is not responsible for any product/service ordered that is not delivered due to its unavailability.

Yahaal has the right to publish any information, documents, software, designs, graphics, etc. (such as messages, notices, reports/news, files sent to bulletins) that are produced by members and uploaded to the system by members and/or sent to another place within the site that is deemed appropriate by Yahaal and is likely to This information is copied and/or published by other users. In such cases, users will not request any fees from Yahaal.

The obligation to change the information related to the price and specifications of the product that is presented for sale through Yahaal belongs to the companies that are partnered with Yahaal. In the event of any incorrect information related to the price and product specifications, Yahaal may correct the error by canceling the order.

Yahaal may send the member to another site on the network. In this case, the member agrees that Yahaal will not be responsible for the context of the content of the site that the member may access.


Yahaal may make any changes to the implementation of this agreement and amend existing articles or add new articles for the purpose of complying with any technical obligations and legislation issued in the future.

Yahaal may change services that do not require membership to a form that requires membership. Yahaal may provide additional services, change some services partially or completely, or convert them to a paid service.

This site may be unavailable at times to allow for maintenance and updating. Although we will endeavor to inform customers in advance of the unavailability of any mentioned service, this cannot be guaranteed and we reserve the right to modify or withdraw the service at any time.


Guidelines for Reviews


Direct relationship


The person making the comment must be registered as a member of the application

Acceptable comment content

Yahaal is not obligated to accept any of the comments that are sent by users, and some of the reasons for which we may refuse to publish comments are as follows:


·      Comments that contain offensive, pornographic, racist, or hate language are all things that we cannot publish on our website.

·      Comments that are not related to the topic of evaluating the product or service.

·      Comments that include discrimination based on religion, race, gender, age, marital status, or physical or intellectual disability.

·      Any content that has connotations or indications that violate community traditions or calls for an illegal approach.

·      Conflict of interest: Suppliers or operators are not allowed to make any negative comments about competitors. (Any violations in this regard may result in permanent removal of the supplier/operator from our website)

·      Allegations related to violations of health laws.

·      Comments that reflect outdated and invalid information.

·      The authors of the comments do not represent the opinion of the Yahaal website at all, nor the main owner company, nor any of the subsidiaries. Yahaal website is not responsible for any liabilities, claims, or losses resulting from any of the comments published or any of the content on the site.




Comments published on the site are the property of Yahaal and their ownership is exclusive forever. We have the right to reproduce, modify, translate, transmit and/or distribute all material relating to comments. Yahaal is not obligated in any way to pay commentators or any other person or entity in exchange for their comments.


Yahaal Prime Terms Of Use


The special terms and conditions of Yahaal Prime (“Yahaal Prime Service”) managed and operated by Yahaal Company (“Yahaal” or “we”) apply to all users (“Users”, “you” or “you”) of the Yahaal application and its associated applications on iPhone, iPad, Android devices and mobile application platforms (hereinafter referred to as the “Yahaal App” or the “App”) who have subscribed to the Yahaal Prime service. If you sign up for a Yahaal Prime Membership, you are deemed to have agreed to the following terms and conditions, and any other relevant policies, terms, conditions and notices (collectively referred to as the “Yahaal Prime Terms”) that currently apply or will apply to your use of the Services, without qualification.


Yahaal Prime is a membership-based program available in select countries that will offer Yahaal customers who subscribe to membership (“Members”) a range of benefits that may include, but are not limited to, free delivery, with Yahaal partner merchants (“Partner Merchants”).


Yahaal Prime Membership:


·      Membership and renewal fees:

o   In order to become a member, the Customer must subscribe to the Yahaal Prime Service and pay the membership fees indicated in the Yahaal Application (“Membership Fees”). Membership fees vary from country to country.


o   From time to time, we may offer different membership terms, and such membership fees may vary. Membership fees are non-refundable except as expressly stated in these terms. Taxes may apply to either or both membership fees.


o   Yahaal Prime service membership is renewed by the customer or automatically.


o   We will charge the Membership Fee to your chosen payment method at the time of signup. If your chosen payment method is declined for payment of your membership fees, you must provide a new, appropriate payment method immediately or your membership will be cancelled. If you provide a new eligible payment method and are charged successfully, your new membership term will be based on your original renewal date and not the date you were charged.


o   We reserve the right to accept or decline membership at our discretion.


o   We may send you a message via email or other communication in connection with Yahaal Prime and your membership (regardless of any settings or preferences related to your account).



·      Membership Cancellation:


o   You may cancel your Yahaal Prime membership at any time by sending an email to Support@Yahaal.com. Membership must be canceled at least 24 (twenty-four) hours before the automatic renewal date to avoid being charged for the following month.


o   After cancellation, your membership will not be renewed but you will continue to benefit from the benefits granted to you until the subscription expiration date of the paid month.


·      Promotional Trials & Offers:


o   We may offer some customers different experiences or other promotional memberships, which are subject to these Terms except for the terms set forth in the promotions. Members participating in trial offers may at any time (through your account) elect not to continue their paid membership by canceling the membership.


·    Benefits:


o   As a member of Yahaal Prime, you are entitled to benefit from the benefits and privileges determined by Yahaal and announced in the application. The benefits and privileges (collectively referred to as “Benefits”) available on the Yahaal App may include the following:


o   Free delivery for same day or next day delivery option. Delivery for Yahaal Prime members will be free for all orders that qualify for this service. An eligible application is any application that matches the conditions for obtaining a Yahaal Prime membership. Yahaal reserves the right to change offers. Yahaal also reserves the right to change the conditions for obtaining free delivery.


·      Other benefits associated with Partnered Merchants


·      Special/exclusive offers:


o   The above list of benefits is not exhaustive and may be determined by Yahaal at any time in its sole discretion. Yahaal reserves the right to modify, delete or add to the benefits at any time, and the changes will be published and visible to the customer in the Yahaal application. We always advise you to check the benefits offered at the time of your application.


o   The benefits available for the Yahaal Prime service will be automatically applied at the time of completing the order and can be redeemed at partner merchants only, and the list of these partner merchants may be updated periodically. Benefits cannot be exchanged for cash.

o   Benefits cannot be used in conjunction with other ongoing promotions or offers, unless specified in customer FAQs or exceptionally permitted. For free delivery, we will allow a range of offers on discounts across the menu contents (this may vary from country to country)

You can only use your Yahaal Prime membership on one device. You are not allowed to activate or benefit from Yahaal Prime membership on multiple devices even if you have a registered login in Yahaal Prime.


You may not transfer or assign your membership in Yahaal Prime or any benefits, including promotional codes for Yahaal Prime memberships or its benefits, except as permitted by these terms.


Termination by us:


We may cancel your Yahaal Prime membership at our discretion and without notice.

We may terminate your Yahaal Prime Service immediately and without any prior notice, if we believe, in our sole discretion, that you are violating these Terms or any applicable law, such as committing fraud or abusing your Yahaal Prime membership, or otherwise harming our interests or the interest of another user.




You agree to defend, indemnify and hold Yahaal and its subsidiaries, officers, directors, employees, agents and representatives harmless from any and all claims, losses, liabilities, expenses, damages and costs (which include reasonable legal fees) arising or resulting directly or indirectly from or resulting from your breach of any of these Terms, or any activity you undertake in connection with the Application. Yahaal reserves the right, but is not obligated, to assume the exclusive defense and administration of any subject matter in dispute in which you may be entitled to indemnification, at its own expense. In such cases, you agree to cooperate fully with Yahaal in the defense of such matters.


Yahaal does not warrant or make any representations regarding the use or results of the use of the Yahaal Prime service or linked sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. Yahaal will not be liable for errors or fraud and will not be liable, whether in contract, tort (such as negligence) or otherwise, for any loss or damage howsoever caused (including direct, indirect, consequential, special or lost profits). Accordingly, you release Yahaal from all claims arising from any statement or undertaking made regarding the Yahaal Prime service. Your sole and exclusive remedy with respect to any of the foregoing or any dispute with Yahaal, our affiliates, officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Yahaal Prime Service.


TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Yahaal DISCLAIMS ALL LIABILITY REGARDING THE BENEFITS, AND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yahaal does not warrant that the features contained in the Yahaal Prime Service will be uninterrupted or error-free, that defects will be corrected, or that the Yahaal Prime Service or the server that makes it available are free of viruses or other harmful components.


To the maximum extent permitted by law, you will indemnify Yahaal, its officers and employees for all costs, expenses and damages incurred by you in connection with any claim brought by a third party against Yahaal resulting from your breach of any of the Terms. You acknowledge that the limitation/exclusion of Yahaal liability and your indemnification from Yahaal will also apply to all affiliated companies of Yahaal, including any parent company or subsidiaries.


Data Protection


Yahaal is committed to maintaining the trust you have given Yahaal in dealing with your personal data. Yahaal and our affiliates will process your data in accordance with applicable data protection regulations. In order to provide certain features as part of the Services, we will need to record your name, local identification number and any other details of such identification, date of birth, email address, address, telephone number and details relating to payments you make to us.

To know more details, please see our privacy policy.


General Conditions:


These Terms will apply as of the date you purchase your Membership Plan and will remain in effect until your Membership Plan expires.

All intellectual property rights in the content of the Yahaal Prime Service are owned by Yahaal Company, its affiliates or its licensors and are protected by copyright laws, trademark laws, and other applicable laws.

We reserve the right to provide offers and benefits such as discounts, special events, advance access to products, sales promotions, retailer offers, sample giveaways and gifts at our discretion. Such offers or benefits will be subject to the terms and conditions notified to you.

You hereby agree to maintain the accuracy of all your personal data and any other information you provide to Yahaal and update it periodically so that it remains current and complete and to notify Yahaal immediately of any material changes to the information or circumstances that may affect your eligibility to continue using Yahaal Prime Services or the Terms. Under which you use Yahaal Prime services.

-5 You hereby agree to maintain the confidentiality and security of your password and agree to accept responsibility for all activities that occur with your authorization in connection with your Yahaal account. If your password is forgotten or stolen, or if you believe there has been unauthorized access to your Yahaal account, you must notify us immediately and change the password for your Yahaal account as soon as possible.


You agree to cooperate with Yahaal to the fullest extent permitted by applicable law, including agreeing to answer in writing any questions or provide information necessary to assist Yahaal in conducting any internal investigation or inquiry.

Yahaal failure to enforce strict performance of any provision of the Terms will not constitute a waiver of its right to subsequently enforce that provision or any other provisions of the Terms.


Yahaal reserves the right to change the terms at any time and without notifying you of these changes. You agree that your continued use of Yahaal Prime Services constitutes your acceptance of the revised Terms, and your agreement that the revised version supersedes and replaces all previous versions of the Terms. You should review these Terms each time you use the Yahaal Prime Service for updates.

The headings contained in these terms are for ease of viewing only and do not affect the interpretation of these terms and conditions.

If any of these conditions are deemed void, invalid, or for any reason unenforceable, then that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.


Our failure to exercise our rights under these Terms or our delay in exercising those rights under these Terms does not mean that we cannot exercise those rights later.

All notices and other communications under this Agreement shall be sent in writing by sending correspondence to the Yahaal email address shown in the Yahaal application.

Your use of the Yahaal Prime Service and these Terms shall be governed by and construed in accordance with the laws and regulations of the State of Kuwait. You agree that the courts of the State of Kuwait will have exclusive jurisdiction regarding these terms.


Yahaal Credit/Wallet


It is a service that allows the user to purchase balance on Yahaal via KNET and use this balance to provide the Yahaal service easily without the necessity of returning to the KNET payment portal every time users wish to pay via KNET.

The user may purchase Yahaal wallet credit for any desired amount.

Yahaal wallet balance is available to customers through the website or through smart phone applications/mobile internet channels.


Users may purchase credit for the Yahaal wallet only through the KNET payment gateway service available through Yahaal and through smart phone applications/mobile internet channels.

The User may only use Yahaal Wallet balance to pay for orders placed. The user can only benefit from this service if he registers an account with Yahaal.

The purchased balance/amount will always be available to the user via the “Wallet” page of each registered user.


The user may use the Yahaal wallet balance to pay for the order(s) that provide facilities. In the event that the remaining amount in the Yahaal wallet balance is insufficient to carry out the transaction, the user has the following options:

A- Increase the balance through the Yahaal wallet payment gateway to initiate the transaction.

B- Choose to exit the order(s) directly through K-Net

C- Choose to pay for the order(s) using another method.

The user may use his Yahaal wallet balance to purchase gift coupons.


Yahaal wallet balance is recoverable only for the amount that entered the wallet directly through the customer’s bank account and not in the event of compensation by the company, including, but not limited to, promotional offers and the like. The redemption request is made directly through the application via (the wallet page).

Your balance in the Yahaal wallet is not a credit facility and there is no interest on this balance.

No fees are charged against the Yahaal wallet balance.

The Yahaal wallet balance belongs only to the user who is the account owner and cannot be used by any person or entity other than the account holder.


Yahaal has the right to review the Yahaal wallet balance data for monitoring and internal reporting purposes and has the right to correct it in the event of any error.

Yahaal has the right to stop this service at any time without stating the reasons for doing so. However, all customer rights and credits are protected and preserved.

Yahaal wallet balance cannot be used after the expiry date which can be seen on the account page.

The Yahaal wallet balance purchased by the user expires after 180 days.

In the event that a Yahaal wallet balance is received as compensation, a new expiration date will be applied to the balance, with a period not exceeding 90 days, starting from the day the balance is received.

The user will be notified of the approaching expiration date via email.


Purchase vouchers/gifts


Purchasing vouchers/gifts is a service that enables users to purchase Yahal wallet balance and send this balance to a friend to carry out purchasing and payment operations online without the need to return to the KNET payment gateway.


Terms and Conditions:


The user may purchase gift vouchers for any desired amount.

Gift vouchers are available to customers through the website and through smart phone applications/mobile internet channels.

Users may purchase vouchers/gifts only through the KNET portal service or through available Yahaal wallet balance and through Yahaal smartphone applications/mobile internet channels.


Customers may purchase vouchers/gifts only if they register an account with Yahaal.

The registered user can purchase the specified vouchers/gifts after specifying the gift amount and after mentioning the name and phone number of the recipient. An email will be sent to both the buyer and the recipient as a special notification of this transaction.

If the recipient is not registered with Yahaal, the recipient of the gift vouchers must register to benefit from the gift vouchers after clicking on the confirmation link in the notification email. When you register an account, the gift vouchers will be automatically transferred to the Yahaal wallet balance with the same value as the gift voucher.


If the user has a Yahaal account, then when he clicks on the confirmation link in the notification email, the recipient will be able to see the gift coupon in his “Yahaal Wallet” and the gift vouchers will be automatically transferred to the Yahaal wallet balance with the same value as the gift coupon.

All terms and conditions of the Yahaal wallet balance apply to this service.

The buyer may not request a refund of the amount of purchase/gift vouchers upon completion of the transaction, except if the recipient does not use the gift voucher after one month from the date of purchase. In this case, the amount may be returned to the buyer.


If the amount of gift vouchers is returned (with the application of terms and conditions), the buyer must write an email request to: Support@Yahaal.com, and the refund process will be completed within 24 hours from the date of receipt of the request.

If the gift coupon is used by the beneficiary, the buyer or beneficiary cannot request a refund of the amount of the gift coupon that was purchased.

Yahaal has the right to review purchase/gift coupon data for internal monitoring and reporting purposes. You also have the right to correct any error.

There are no fees for purchase/gift coupons.


The Yahaal wallet balance is not a credit facility and there is no interest on this balance.

Yahaal has the right to stop this service at any time without revealing the reasons for doing so. However, all rights and credits of customers will be protected and preserved.

The Yahaal credit received as a gift expires after 180 days.

Yahaal wallet balance cannot be used after the expiry date which can be seen on the account page.


Termination of agreement


Yahaal may terminate the relationship arising from these Terms unilaterally at any time.

Restrictions for Non-Personal and Non-Commercial Use


You agree that the consequences of commercial use or re-publication of content or information of Yahaal may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Yahaal will be entitled to temporary and permanent injunctive relief to prohibit such use.


Product/Service delivery

During any product/service delivery process carried out, if the customer is not present at the address specified in the system, the products/services requested by the customer will not be delivered to any other place. In this case, the Member must accept all legal responsibilities arising from ordering to an address where they do not reside.


Product return

For returning the product, the product return conditions of partner suppliers apply. Yahaal does not bear any responsibilities for disputes that may arise from the product return conditions of partner suppliers.


Payment methods

1. The end customer can choose between different payment methods on the Yahaal website/application, which are currently: credit cards – debit cards – Apple Pay).


2. Yahaal has the right to provide any other payment methods that are not currently available, or to block any payment methods that are currently available.


3. In the event of payment via the Internet, the end customer is obligated to choose one of the payment methods available upon request, as online payments will be handled through online payment service providers.


4. Only if the customer agrees in advance to this, the online payment service providers will retain the customer’s card data for use in the event of a later order without the need to enter the credit card data at each payment process.


5. The customer is always obligated to ensure that the card balance is sufficient to pay the value of the order before placing the order. The customer is also obligated to use the card within the credit limit allowed for the card. The customer is also committed not to be involved in unauthorized chargebacks.


Refund Policy


Yahaal takes customer satisfaction very seriously. If you have problems with ordering any meal, please contact Yahaal by contacting us by phone and we will assist you and try to solve the problem. In cases where an invoice has been issued to you through Yahaal, Yahaal will refund the full amount or part of the amount according to the following cases: In the following cases: In the event that you do not receive the order or receive an incorrect order, a full refund may be issued to you, and in the event that part of your order is missing, we will issue a partial refund of the amount. In all cases, we will do our best to ensure your satisfaction with Yahaal service.


Price & Payment


When your order is accepted after confirming payment, the transaction will be executed through Yahaal as an intermediary, and delivery fees or any other fees, if any, will be calculated for each order and will be clearly displayed in the order summary.

Prepaid/credit cards:

Please read the terms and conditions of the service before using the prepaid/credit card service:

The customer has the right to cancel the order if it is not delivered and received, and the amount that the customer paid will be refunded to the customer’s account.


The process of recovering the amount to the customer’s account via the prepaid/credit card payment gateway may take 2-7 business days. In the event of any delay in re-crediting the amount to the customer’s account that he paid, the customer must follow up with the bank directly and we will send an email to the customer containing A printed copy of the refund notice printed from the prepaid/credit card payment gateway for reference in case the customer wishes to visit the bank.

Customers using the prepaid/credit card payment service are required to be present at their contact numbers.

The customer will be compensated if any part of the order is missing (payment applies only for the missing item and compensation is subject to the private policy of each supplier or service provider)


The credit or prepaid cards that the customer uses to pay through the electronic payment gateway on the Yahaal website or applications must belong to the customer himself. If the card is owned by another person, the customer must use it legally with the approval of the card owner.

The customer is fully responsible for executing and submitting the order using the prepaid/credit card payment service after carefully reading all terms and conditions.


Validity of Yahaal records


In the event of disputes that may arise in connection with this Agreement, the Member agrees and acknowledges that the entry of any records, microfilm, microfiche, and computer records constitute valid, enforceable, absolute and comprehensive evidence, that this material has the characteristics of a contract of evidence, and that the Member waives in advance all types of objections to Yahaal records in connection with The fact that these records are duly maintained in accordance with the law.


Governing law & competent

These App/Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.


If any part of these Terms deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.




Yahaal grants you permission (which may be revoked at any time for any or no reason) to view the Site and to download, email, share via social networks or print individual pages from the Site in accordance with these Terms of Use and solely for your personal, non-commercial use, provided that you do not remove any trademark. Notice Copyright or other notice is included on these pages. No other use is permitted. You may not, for example, include information, content or other materials in any database, book, archive or temporary memory. You may not modify, copy, distribute, republish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer or sell any information, content, materials, Software, products or services obtained from the Site, except as specifically stated above. Except as specifically authorized by Yahaal, you may not link to the Site for any purpose or access the Site manually or through any automatic process or tool for the purpose of scraping, copying or monitoring any part of the Site or any information, content, or materials on the Sites. Yahaal reserves all its rights under legislation and common law against any person or entity who violates this paragraph. You may not link or link to any pages of the site or any content included therein, whether in whole or in part, without the prior written consent of Yahaal. Links to the site may be shared via the social sites on the site. Any other rights not expressly granted in these terms are reserved.


Intellectual Property Rights


The content on the website (Yahaal Content) and the trademarks, service marks and logos included in these terms (the Marks) are owned by Yahaal or have been licensed to Yahaal and are subject to copyright and other intellectual property rights in the State of Kuwait and international treaties. Yahaal Content includes, without limitation, all underlying software content, databases, functions, software, website designs, audio, video, text, photographs, and graphics. All Yahaal graphics, logos, designs, page headers, icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Yahaal in Kuwait and/or other countries. Trademarks may not be used Yahaal trade dress, including as part of trademarks and/or as part of domain names, in association with any product or service in any manner that is likely to cause confusion, may not be copied, imitated, or used, in whole or in part, without prior written permission from What a shame. Yahaal content on the website is provided to you “as is” for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any other purposes whatsoever, without written permission. advance payment from the respective owners. Systematic retrieval of data or other content from the Site or to create or author, whether directly or indirectly, a collection, compilation, database or directory without written permission from Yahaal is prohibited.


Because you are eligible to use the Site, you are granted a limited license to access and use the Site and the Yahaal Content and to download or print a copy of any portion of the Yahaal Content to which you have properly gained access solely for your personal, non-commercial use. Yahaal reserves all rights not expressly granted to you in and to the Website and the Yahaal Content and Marks. If you download or print a copy of Yahaal Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to bypass, disable, or otherwise interfere with the security features of the website or features that prevent or restrict the use or copying of any Yahaal content, or enforce restrictions on the use of the website or Yahaal content.


Contribution License


By posting any Contributions to any part of the Site, you automatically represent and warrant that you have the right to grant to Yahaal an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully paid, worldwide license to use, copy, perform, publicly display, paraphrase, translate and quote. (In whole or in part) and distribute these contributions for any purpose, such as commercial advertising or otherwise, or in connection with the website or promotion, to prepare derivative works of these contributions or include them in other works, and to grant and approve the issuance of sub-licenses mentioned above.


Yahaal has the right, in our sole discretion and authority, to (1) edit, edit or otherwise change any Contributions, (2) recategorize any Contributions to place them in more appropriate locations, or (3) pre-screen or delete any Contributions that are determined to be inappropriate. Or violate this agreement.


Links to and from other websites


As an additional service, the site may provide links to other sites on the network. Some of these websites may be affiliated with Yahaal while others are not. Yahaal is not responsible for the contents of any website pages created and maintained by institutions independent of Yahaal. Visiting any third-party website pages Be at your own risk. Yahaal does not have any control over the pages of the other mentioned websites, and cannot guarantee the accuracy, completeness or timeliness of the information contained in the pages of third-party websites. Your use of this information is voluntary and your reliance on this information should only be made after independent review. References to commercial products or services within any third-party website pages do not constitute or imply endorsement by Yahaal. By using the site, you acknowledge that Yahaal is not responsible for the availability of other sites, or the content located on or through any pages of other sites.


Limitation of liability


To the extent permitted by law, Yahaal provides this content and the site on an “as is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be in good condition. On time or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful components.


Subject to the previous paragraph, Yahaal or Yahaal directors, officers, agents, employees or contractors shall have no liability for any direct or indirect, special or consequential losses or damages (including without limitation damages for loss of business or loss of profits), arising from contract, or any default or otherwise from the use of or inability to use this site. Nothing in these terms will exclude or limit liability for death or personal injury resulting from our negligence or the liability of our agents or employees.




You agree to indemnify and hold Yahaal, its parent company, subsidiaries, associates, agents, officers, directors, and employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including attorney’s fees, made by any person in connection with your use of the site, along with your submissions. With any alleged violation of the intellectual property rights or any other rights of any other person or entity in connection with the site, your violation of these terms of use, and any other acts or omissions in connection with the site.




The information, content, products, services and materials available through the Sites (whether provided by Yahaal, through you, through other users or other associated parties/third parties) including but not limited to requests for goods, services, submissions, text, photographs, graphics, audio files, videos and links are provided “as is” and as available without warranties of any kind, either express or implied, to the fullest extent permitted by law. Yahaal disclaims all representations and warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer viruses, and implied warranties arising out of the course of dealing or the course of performance.